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Course Description & Learning Objectives
Process management has perhaps been practiced from the dawn of time by individuals interested in efficiency. Today, it has evolved into an art and a
science, and is widely used in Japanese manufacturing techniques, the Six Sigma movement, and other avenues for maximizing value and minimizing waste.
Over three weeks of instruction and end-of-the-week assessments (to be followed by a week 4 final), This course provides participants with a blend
of the theoretical knowledge and practical skills necessary to embrace the concepts behind process management, encompassing the topics of balanced
scorecard and the principle Y f(x) and an overview of “lean” and “Six Sigma to drive improvement on those processes.
By the end of the course, participants should be able to define the terms “lean” and “Six Sigma” and should have gained an understanding and appreciation
of the differences and similarities between the two. Participants will understand the various elements of waste and the difference between “value-added,”
“non-value-added,” and “required non-value-added” activities. Students will understand and be able to explain the six sigma problem solving methodology of DMAIC.
Students will also be able to define the 4 quadrants of balanced scorecard and its application to process management.
The instructor will encourage participant participation through discussion forums, wherein the participants will be expected to apply the concepts presented
in various weeks to their individual work environments, draw parallels between their work and the online presentations and discuss the application of course
materials to issues and challenges in their workplaces. Using the course’s Web-based message board, participants will be encouraged to submit questions to
the instructor, who will respond in a comprehensive and timely manner. In addition, material covered in each week will be capped by a weekly assessment.
Feedback will be provided for incorrect responses. Overall participant learning of the material will be evaluated in the final exam in week 4.
Course Assessments
This course has a “pass/fail” format.
In order to determine if the participant has sufficient command of the materials and has met the learning objectives, assessments will be given at the completion
of each week’s online class (e.g., lectures, slides, and other materials). In the event the participant does not pass any of the weekly assessments, he or
she will have an opportunity to review the material and retake the assessment until a passing grade is achieved.
Week 4 is designed to provide a review of all the materials from the previous three weeks. The audio-video review presentation will connect the theory, instruction,
and the learning objectives to the questions posed by participants. After the review session, participants will complete a final assessment.
Course Schedule
| Week # |
Session |
Time (hrs) |
Topic |
| Week 1 (WK1) |
1 |
0.5 |
Introduction to course: Audiovisual introduction session |
| 2 |
1.0 |
Y f(x) and process management |
| 3 |
0.75 |
Balanced Scorecard and it’s application to process management |
| 4 |
0.5 |
AAssessment: Week 1quiz |
| Week 2 WK2) |
5 |
1.0 |
4 methods of continuous improvement |
| 6 |
0.75 |
Practical Applications of Lean Six Sigma |
| 7 |
0.5 |
Assessment: Week 2 quiz |
| Week 3 (WK3) |
8 |
1.0 |
DMAIC Overview |
| 9 |
1.0 |
Lean Operations in Services |
| 10 |
0.5 |
Assessment: Week 3 quiz |
| Week 4 (WK4) |
11 |
1.5 |
Course Review: Audiovisual review session |
| 12 |
1.0 |
Final Assessment: Week 4 final assessment |
| Total: |
|
10.0 |
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